Complaints & Regulatory Information

Our commitment

We aim to give every client a high standard of service. If something goes wrong, we want the chance to put it right — and to learn from it.

How to complain

Please raise your concern with Marsl Sharifi in the first instance, by email at Marsl@sharifilegal.co.uk or by post to Devonshire House, 582 Honeypot Lane, Stanmore HA7 1JS. Tell us what went wrong and what you'd like us to do, and we will do our best to resolve it at that stage.

If you would like to make a formal complaint, you can contact Christoleen Selvarajah at Chris Raja Solicitors Ltd, who will investigate and contact you with her findings. We will acknowledge your complaint promptly and set out how and when we will respond, in line with the firm's full complaints procedure (also provided in your client care letter).

Making a complaint will not affect how we handle your case.

The Legal Ombudsman

If we cannot resolve your complaint ourselves, the Legal Ombudsman can look at it independently. Referring a complaint to them will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve it with us first.

If you have, you must take your complaint to the Legal Ombudsman:

• within six months of receiving a final response to your complaint; and
• no more than six years from the date of the act or omission, or no more than three years from when you should reasonably have known there was cause for complaint.

Contact: legalombudsman.org.uk, 0300 555 0333 (9am to 5pm), enquiries@legalombudsman.org.uk, or Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.

The Solicitors Regulation Authority

The Solicitors Regulation Authority can help you if you are concerned about our behaviour — for example dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability or another characteristic. You can raise your concerns with the Solicitors Regulation Authority at sra.org.uk.

Regulatory information

Sharifi Legal is a trading name of Chris Raja Solicitors Ltd, authorised and regulated by the Solicitors Regulation Authority, SRA ID 827112, registered in England & Wales, company registration number 13532099. Marsl Sharifi is a solicitor authorised and regulated by the Solicitors Regulation Authority, registration number 595065. Professional indemnity insurance is held as required by the SRA. Office: Devonshire House, 582 Honeypot Lane, Stanmore HA7 1JS.